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Delivery and Returns

Postage and Packing

Our normal delivery charges are broken down into:

  1. Free Standard Delivery on all orders to UK Mainland * conditions apply. Standard Delivery covers postage and packing from orders being sent from our offices at The Healthy House®. We try to send orders placed before 2 pm on a working day out the same day. We will email you your shipping details once your order has been sent out. Delivery is calculated in your basket.
  2. Direct Delivery applies to other products that come directly from one of our suppliers. There are some rental products that also incur a Direct Delivery charge that may come from The Healthy House® offices. These charges will show up in your basket and for most items the Direct Delivery charge is £6.00. Products with a Direct Delivery charge are not eligible to be upgraded to Next Working Day and normally take 3-10 working days.
  3. Next Working Day Delivery (£7.50) is a matter of choice. If you order before 12 noon and choose Next Working Day Delivery your order will be sent out the same day and delivered the next working day to mainland UK.*  Please note that “Working Days” are Monday to Friday, excluding Bank Holidays, and that Next Working Day Delivery is not available on certain products, for example DermaSilk – please see individual product pages for details.

* Standard Delivery and Next Working Day charges to the following postcodes including the Highlands and Islands of Scotland, Northern Ireland and anywhere off mainland Britain may be increased. This includes the following postcodes:

Post Codes Outside UK Mainland

Scottish Highlands:AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-40, PH18-26, PH30-41, PH49-50  

Scottish Islands:HS1-9, IV40-51, IV55-56, K27-28, KW15-17, PA20, PA30, PA32-34, PA41-49, PA60-78 PH42-44, ZE1-3   

Off Shore: BT, JE, GY, IM

The Next Day Delivery to these areas is normally a 48 hr (2 day) delivery.

We do not deliver to America or Canada but will be happy to deliver to an address of your choice in the UK for onward shipment to North America. Charges to the Islands and Highlands of Scotland, Northern Ireland and anywhere off the mainland may be light/small enough to send by post in which case we will refund the extra charge which has been calculated in your basket. We will notify you by email or phone if this is the case.

Returns

Guarantee and Returns

We want you to be delighted with your purchase but understand that sometimes you may need to return a product. You can order with complete confidence as we guarantee to refund or exchange any product that you are not completely happy with. All we ask is that you return the product to us in its original unused condition, in its original undamaged packaging.  It is your responsibility to take “reasonable care” of the goods.   

Returns within 14 days

Within 14 days of receipt of your order you have the right to notify us in writing and cancel and the whole order in its original undamaged packaging (goods that cannot be resold due to hygiene reasons, sealed goods are non-returnable unless faulty. We will refund the full purchase price within 14 days of us receiving your order back.

We reserve the right to charge a restocking charge and to charge for any goods not returned in saleable condition or exceeding the 14 day period. Please notify us before returning goods and use the returns form enclosed with your order.  It is your responsibility to cover the cost of returning the goods and to insure them for their value in case they should go astray or be damaged in transit. This does not affect your statutory rights. 

Faulty Goods

In the event that the item you have received is damaged in transit or faulty, or if a product fails within 30 days, we will replace, repair or refund. Please notify us immediately of any such problems and we will discuss our methods of returning goods. Otherwise we regret we are unable to accept any responsibility for return charges. Depending upon the product, instructions will be given to satisfy you as well as our suppliers to deal with the problem as quickly and efficiently as possible.

Outside the UK Mainland.  Your order will be checked before leaving our building to make sure that it is in good working order. Unfortunately, if it was received damaged in transit or became faulty, or if you simply decided you didn’t want it, it would have to be sent back at your own expense. I’m afraid we do not have a courier service that will pick up from outside the UK Mainland.  Please be advised that all our electrical products are supplied with UK Plugs.  

After 30 Days

It is your responsibility to take “reasonable care” of the goods. After 30 days we will need the product to be returned for inspection. We can then discuss either repairing or replacing the item. It is the customer’s responsibility to cover the cost of returning the goods and to insure them to cover the value of the item/s should they go astray or be damaged in transit.

Method of Return of Faulty Goods

Our method of return is via our Courier Return Service. Customers will be e-mailed a returns label together with a list of local places the item can be dropped off. Should this not be acceptable then the customer will be responsible to cover the cost of returning the goods and to insure them for their value in case they go astray or are damaged in transit. 

Rental Items

Please see Rental Agreement Terms and Conditions for more details.

See our full Terms and Conditions.

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